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Thank you for choosing our solar products! To ensure a smooth and hassle-free shipping experience, we have established the following shipping policy:
Shipping Methods: We offer two shipping methods for our solar products: UPS ground and LTL freight. UPS ground is available for small to medium-sized packages, while LTL freight is used for larger and heavier items. The shipping method used will depend on the size, weight, and destination of the package.
Shipping Time: We aim to process and ship all orders within 2 business days. Once your order has been shipped, you will receive a tracking number via email, which you can use to track your package.
Shipping Rates: Shipping rates will vary depending on the shipping method chosen, the weight and size of the package, and the destination. Shipping rates will be calculated and displayed at checkout.
Shipping Destinations: We currently only ship within the continental United States. We do not ship to Alaska, Hawaii, or any other U.S. territories.
Delivery Time: Delivery times will vary depending on the shipping method chosen and the destination. UPS ground packages typically arrive within 3-5 business days, while LTL freight can take up to 10 business days for delivery.
Delivery Requirements: For LTL freight shipments, a signature is required upon delivery. The carrier will contact you to schedule a delivery time and provide you with a delivery window.
Damage during Shipping: We take every precaution to ensure that our solar products are packaged securely and arrive in good condition. In the event that your package arrives damaged, please contact us within 48 hours of receiving the package to file a claim. Please keep all packaging materials and the damaged item for inspection.
Shipping Delays: We are not responsible for any shipping delays caused by the carrier, weather, or other unforeseen circumstances.
If you have any questions or concerns about our shipping policy, please feel free to contact us. Thank you for choosing our solar products!
